Terms & Conditions

Payments
Cardholders should be aware that the merchant is responsible for the website transaction.

Delivery
For all orders up to £49.99, delivery is £4.99 +vat. Orders from £50.00 to £99.99, delivery is £7.99 +vat. Orders from £100.00 to £149.99, delivery is £9.99 +vat. All orders of £150.00 and above receive free shipping.

All items will be delivered to UK customers within 14 days. Deliveries further afield may take longer.

Deliveries are made during working hours and may require a signature.

If there is likely to be a delay with your order, you will be informed.

Deliveries will be made by Courier (Fedex, UPS, etc.) or Royal Mail.

Returns and Refunds
If you are unhappy with your purchase for any reason, please send it back to us with the original packaging and we'll be happy to refund or replace it.

Note we charge an administration fee for all returns of 10% of cost of item (or items).

You must return an item within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

We strongly advise that a proof of postage certificate should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

We regret that postage, packing and insurance are direct costs and cannot be refunded.

Should goods be damaged or faulty please contact us on 01779 471871 or via our online contact form.

Please include your order details and send returns to:
Red Island Limited
109 Queen Street
Peterhead
Aberdeenshire
AB42 1UA

Governing Law & Jurisdiction
All contracts concluded using this website and any related non-contractual obligations shall be governed by and construed in accordance with Scots law. All parties to contracts concluded using this website submit to the exclusive jurisdiction of the Scottish Courts.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes: Your name, address, one number and email address.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Use of site
We cannot accept liability for any loss of any kind incurred as a result of your accessing this site or reliance on the information provided in this site or any other website which can be accessed by a link from this site, or the functioning of this site. The contents of this site are subject to change without notice.

We exclude to the fullest extent permitted by law all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this site or from any unauthorised access to or alteration of the site.

This site may not be linked with another site. Users of this site are authorised only to view and download a single copy of the material for general information purposes and are reminded that this site's contents and each of its constituent parts are protected by copyright. You are not permitted in any way to modify, change, copy, download, store, broadcast or transmit this site.

Purpose of the site
The content of this site is provided for general information purposes and no other purpose. Neither the information nor any opinion expressed on this site is an offer to provide any product or service. By using this site, you are legally bound by these Terms & Conditions.